FAQs • Counseling Charlotte NC

Our therapy approach is holistic, humanistic, and person-focused.

Our standard office hours are 9:00 AM to 5:00 PM Monday through Friday with extended morning and evening hours offered based on availability. Phone calls and appointment requests will only be answered during standard office hours. We will respond to all communications received after 5:00 pm the following business day.

Yes! Some evening sessions are available with Ciera and Kyle. Weekend sessions are available with Kyle virtually on Sunday!

We offer mental health services to children, adolescents, teens, and adults. We provide individual counseling as well as family counseling. We are currently offering in person and virtual sessions. If we feel that we are not a good fit, we will do our best to provide appropriate referrals.

Currently Michael, Austin, Ciera, Kyle, and Holly are in network with BCBS. We ask that you please check your specific plan to see if you are in network with us. For any other insurances or self-pay, our team can submit your claim for you to most major insurance companies and they will reimburse you depending on your plans benefits. If you have questions about what reimbursement looks like, we recommend you contact your insurance company. 

Your first session at Bright View Counseling will be an intake. During an intake we will go through questions ranging from current issues, symptoms, and goals. After your intake your sessions we will start to implement tools and techniques to help you start working towards your goals. We strive to make these sessions interactive and engaging and can include activities such as going for a walk, playing outside, playing games, completing activities, as well as virtual games and activities during virtual sessions.

The length of therapy can vary from client to client. We have seen positive change in some clients within three months, while others may need more time. As we start to see progress we can change the frequency of session to meet your current needs.

Telehealth is new to many people, and it can seem confusing at first. As trained mental health providers we want to assure you that your virtual visits will be just as engaging and rewarding as your in-person sessions. For your telehealth visit you will meet with a therapist through a secured HIPPA complaint software via webcam and audio. We will go on virtual walks, complete art projects, play games, and even go fishing!  Telehealth is perfect for those that need a more flexible schedule or are unable to come into the office. 

For any billing questions please reach out directly to the billing department at billing@brightviewcounseling.com or (704) 237-0705. 

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit